What is a service charge?

We are responsible for maintaining buildings and looking after the shared areas in and around our homes.  Residents are required to contribute to the actual cost of providing these services through a service charge.

Tenants’ service charges are paid as part of their rent.

Residents are charged only for the services provided.  We do not make a profit on these services and we work hard to ensure that the charges are reasonable and represent value for money.

How do we set service charges?


Some tenancies involve a charge for services. This is for services in blocks and on estates which are not covered by the rent and include:

  • Caretaking
  • Lifts
  • Door entry phones
  • Gardening in communal areas
  • Lighting in communal areas
  • Communal TV aerials.