Performance Reports – Opendoor Homes

Performance – August 2022

admin — Thu, 22 Sep 2022 10:54:29 +0000

This page shows key performance information for the services Opendoor Homes provides to residents.

83%

Percentage of customer calls answered by the Customer Contact Team, Housing Options, Leasehold and Rents services

% of calls answered

Percentage of customer calls answered by the Customer Contact Team, Housing Options, Leasehold and Rents services

Monthly score: 88%
Year to date: 83%

82%

Percentage of emails responded to within the target period of five days

% of emails responded to in 5 days

Percentage of emails responded to within the target period of five days

Year to date: 82%

93%

Percentage of complaints responded to within the target period of ten days

% of complaints responded to within ten days

Percentage of complaints responded to within the target period of ten days

Monthly score: 100%
Year to date: 93%

91%

Percentage of residents who are satisfied with the service that Opendoor Homes’ Repairs Team have provided in their homes.

Satisfaction with the repairs service

Percentage of residents who are satisfied with the service that Opendoor Homes’ Repairs Team have provided in their homes.

Monthly score: 67%
Year to date: 91%

87%

Percentage of residents who were satisfied that the repairs to their home were completed correctly the first time around

Satisfaction that the repair was completed right the first time

Percentage of residents who were satisfied that the repairs to their home were completed correctly the first time around.

Monthly score: 67%
Year to date: 87%

76%

The percentage of residents who are satisfied with the landlord services Opendoor Homes provides

Satisfaction with Opendoor Homes

The percentage of residents who are satisfied with the landlord services Opendoor Homes provides

Monthly score: 89%
Year to date: 76%

80%

Percentage of Opendoor Homes residents who are satisfied that their homes are safe and secure

My home is safe and secure

Percentage of Opendoor Homes residents who are satisfied that their homes are safe and secure

Monthly score: 78%
Year to date: 80%

75%

Percentage of residents who feel Opendoor Homes are easy to deal with

Opendoor homes are easy to deal with

Percentage of residents who feel Opendoor Homes are easy to deal with

Monthly score: 74%
Year to date: 75%

Performance – July 2022

admin — Thu, 22 Sep 2022 10:52:36 +0000

This page shows key performance information for the services Opendoor Homes provides to residents.

83%

Percentage of customer calls answered by the Customer Contact Team, Housing Options, Leasehold and Rents services

% of calls answered

Percentage of customer calls answered by the Customer Contact Team, Housing Options, Leasehold and Rents services

Monthly score: 83%
Year to date: 83%

82%

Percentage of emails responded to within the target period of five days

% of emails responded to in 5 days

Percentage of emails responded to within the target period of five days

Year to date: 82%

93%

Percentage of complaints responded to within the target period of ten days

% of complaints responded to within ten days

Percentage of complaints responded to within the target period of ten days

Monthly score: 100%
Year to date: 93%

91%

Percentage of residents who are satisfied with the service that Opendoor Homes’ Repairs Team have provided in their homes.

Satisfaction with the repairs service

Percentage of residents who are satisfied with the service that Opendoor Homes’ Repairs Team have provided in their homes.

Monthly score: 100%
Year to date: 91%

87%

Percentage of residents who were satisfied that the repairs to their home were completed correctly the first time around

Satisfaction that the repair was completed right the first time

Percentage of residents who were satisfied that the repairs to their home were completed correctly the first time around.

Monthly score: 100%
Year to date: 87%

76%

The percentage of residents who are satisfied with the landlord services Opendoor Homes provides

Satisfaction with Opendoor Homes

The percentage of residents who are satisfied with the landlord services Opendoor Homes provides

Monthly score: 68%
Year to date: 76%

80%

Percentage of Opendoor Homes residents who are satisfied that their homes are safe and secure

My home is safe and secure

Percentage of Opendoor Homes residents who are satisfied that their homes are safe and secure

Monthly score: 77%
Year to date: 80%

75%

Percentage of residents who feel Opendoor Homes are easy to deal with

Opendoor homes are easy to deal with

Percentage of residents who feel Opendoor Homes are easy to deal with

Monthly score: 75%
Year to date: 75%

Performance – June 2022

admin — Thu, 22 Sep 2022 10:50:27 +0000

This page shows key performance information for the services Opendoor Homes provides to residents.

83%

Percentage of customer calls answered by the Customer Contact Team, Housing Options, Leasehold and Rents services

% of calls answered

Percentage of customer calls answered by the Customer Contact Team, Housing Options, Leasehold and Rents services

Monthly score: 78%
Year to date: 83%

82%

Percentage of emails responded to within the target period of five days

% of emails responded to in 5 days

Percentage of emails responded to within the target period of five days

Year to date: 82%

93%

Percentage of complaints responded to within the target period of ten days

% of complaints responded to within ten days

Percentage of complaints responded to within the target period of ten days

Monthly score: 100%
Year to date: 93%

91%

Percentage of residents who are satisfied with the service that Opendoor Homes’ Repairs Team have provided in their homes.

Satisfaction with the repairs service

Percentage of residents who are satisfied with the service that Opendoor Homes’ Repairs Team have provided in their homes.

Monthly score: 100%
Year to date: 91%

87%

Percentage of residents who were satisfied that the repairs to their home were completed correctly the first time around

Satisfaction that the repair was completed right the first time

Percentage of residents who were satisfied that the repairs to their home were completed correctly the first time around.

Monthly score: 100%
Year to date: 87%

76%

The percentage of residents who are satisfied with the landlord services Opendoor Homes provides

Satisfaction with Opendoor Homes

The percentage of residents who are satisfied with the landlord services Opendoor Homes provides

Monthly score: 76%
Year to date: 76%

80%

Percentage of Opendoor Homes residents who are satisfied that their homes are safe and secure

My home is safe and secure

Percentage of Opendoor Homes residents who are satisfied that their homes are safe and secure

Monthly score: 92%
Year to date: 80%

75%

Percentage of residents who feel Opendoor Homes are easy to deal with

Opendoor homes are easy to deal with

Percentage of residents who feel Opendoor Homes are easy to deal with

Monthly score: 76%
Year to date: 75%

Performance – May 2022

admin — Wed, 06 Jul 2022 12:29:09 +0000

This page shows key performance information for the services Opendoor Homes provides to residents.

83%

Percentage of customer calls answered by the Customer Contact Team, Housing Options, Leasehold and Rents services

% of calls answered

Percentage of customer calls answered by the Customer Contact Team, Housing Options, Leasehold and Rents services

Monthly score: 81%
Year to date: 87%

82%

Percentage of emails responded to within the target period of five days

% of emails responded to in 5 days

Percentage of emails responded to within the target period of five days

Monthly score: 86%
Year to date: 82%

86%

Percentage of complaints responded to within the target period of ten days

% of complaints responded to within ten days

Percentage of complaints responded to within the target period of ten days

Monthly score: 100%
Year to date: 88%

67%

Percentage of residents who are satisfied with the service that Opendoor Homes’ Repairs Team have provided in their homes.

Satisfaction with the repairs service

Percentage of residents who are satisfied with the service that Opendoor Homes’ Repairs Team have provided in their homes.

Monthly score: 100%
Year to date: 96%

67%

Percentage of residents who were satisfied that the repairs to their home were completed correctly the first time around

Satisfaction that the repair was completed right the first time

Percentage of residents who were satisfied that the repairs to their home were completed correctly the first time around.

Monthly score: 100%
Year to date: 93%

67%

The percentage of residents who are satisfied with the landlord services Opendoor Homes provides

Satisfaction with Opendoor Homes

The percentage of residents who are satisfied with the landlord services Opendoor Homes provides

Monthly score: 71%
Year to date: 80%

100%

Percentage of Opendoor Homes residents who are satisfied that their homes are safe and secure

My home is safe and secure

Percentage of Opendoor Homes residents who are satisfied that their homes are safe and secure

Monthly score: 10%
Year to date: 86%

100%

Percentage of residents who feel Opendoor Homes are easy to deal with

Opendoor homes are easy to deal with

Percentage of residents who feel Opendoor Homes are easy to deal with

Monthly score: 71%
Year to date: 78%

Performance – April 2022

admin — Wed, 06 Jul 2022 12:27:37 +0000

This page shows key performance information for the services Opendoor Homes provides to residents.

82%

Percentage of customer calls answered by the Customer Contact Team, Housing Options, Leasehold and Rents services

% of calls answered

Percentage of customer calls answered by the Customer Contact Team, Housing Options, Leasehold and Rents services

Monthly score: 81%
Year to date: 87%

82%

Percentage of emails responded to within the target period of five days

% of emails responded to in 5 days

Percentage of emails responded to within the target period of five days

Monthly score: 86%
Year to date: 82%

89%

Percentage of complaints responded to within the target period of ten days

% of complaints responded to within ten days

Percentage of complaints responded to within the target period of ten days

Monthly score: 100%
Year to date: 88%

100%

Percentage of residents who are satisfied with the service that Opendoor Homes’ Repairs Team have provided in their homes.

Satisfaction with the repairs service

Percentage of residents who are satisfied with the service that Opendoor Homes’ Repairs Team have provided in their homes.

Monthly score: 100%
Year to date: 96%

100%

Percentage of residents who were satisfied that the repairs to their home were completed correctly the first time around

Satisfaction that the repair was completed right the first time

Percentage of residents who were satisfied that the repairs to their home were completed correctly the first time around.

Monthly score: 100%
Year to date: 93%

100%

The percentage of residents who are satisfied with the landlord services Opendoor Homes provides

Satisfaction with Opendoor Homes

The percentage of residents who are satisfied with the landlord services Opendoor Homes provides

Monthly score: 71%
Year to date: 80%

100%

Percentage of Opendoor Homes residents who are satisfied that their homes are safe and secure

My home is safe and secure

Percentage of Opendoor Homes residents who are satisfied that their homes are safe and secure

Monthly score: 10%
Year to date: 86%

100%

Percentage of residents who feel Opendoor Homes are easy to deal with

Opendoor homes are easy to deal with

Percentage of residents who feel Opendoor Homes are easy to deal with

Monthly score: 71%
Year to date: 78%

Performance – March 2022

admin — Wed, 13 Apr 2022 14:22:20 +0000

This page shows key performance information for the services Opendoor Homes provides to residents.

82%

Percentage of customer calls answered by the Customer Contact Team, Housing Options, Leasehold and Rents services

% of calls answered

Percentage of customer calls answered by the Customer Contact Team, Housing Options, Leasehold and Rents services

Monthly score: 81%
Year to date: 87%

86%

Percentage of emails responded to within the target period of five days

% of emails responded to in 5 days

Percentage of emails responded to within the target period of five days

Monthly score: 86%
Year to date: 82%

100%

Percentage of complaints responded to within the target period of ten days

% of complaints responded to within ten days

Percentage of complaints responded to within the target period of ten days

Monthly score: 100%
Year to date: 88%

100%

Percentage of residents who are satisfied with the service that Opendoor Homes’ Repairs Team have provided in their homes.

Satisfaction with the repairs service

Percentage of residents who are satisfied with the service that Opendoor Homes’ Repairs Team have provided in their homes.

Monthly score: 100%
Year to date: 96%

100%

Percentage of residents who were satisfied that the repairs to their home were completed correctly the first time around

Satisfaction that the repair was completed right the first time

Percentage of residents who were satisfied that the repairs to their home were completed correctly the first time around.

Monthly score: 100%
Year to date: 93%

71%

The percentage of residents who are satisfied with the landlord services Opendoor Homes provides

Satisfaction with Opendoor Homes

The percentage of residents who are satisfied with the landlord services Opendoor Homes provides

Monthly score: 71%
Year to date: 80%

100%

Percentage of Opendoor Homes residents who are satisfied that their homes are safe and secure

My home is safe and secure

Percentage of Opendoor Homes residents who are satisfied that their homes are safe and secure

Monthly score: 10%
Year to date: 86%

71%

Percentage of residents who feel Opendoor Homes are easy to deal with

Opendoor homes are easy to deal with

Percentage of residents who feel Opendoor Homes are easy to deal with

Monthly score: 71%
Year to date: 78%

Performance – February 2022

admin — Wed, 13 Apr 2022 14:20:16 +0000

This page shows key performance information for the services Opendoor Homes provides to residents.

82%

Percentage of customer calls answered by the Customer Contact Team, Housing Options, Leasehold and Rents services

% of calls answered

Percentage of customer calls answered by the Customer Contact Team, Housing Options, Leasehold and Rents services

Monthly score: 81%
Year to date: 87%

86%

Percentage of emails responded to within the target period of five days

% of emails responded to in 5 days

Percentage of emails responded to within the target period of five days

Monthly score: 86%
Year to date: 82%

83%

Percentage of complaints responded to within the target period of ten days

% of complaints responded to within ten days

Percentage of complaints responded to within the target period of ten days

Monthly score: 83%
Year to date: 88%

100%

Percentage of residents who are satisfied with the service that Opendoor Homes’ Repairs Team have provided in their homes.

Satisfaction with the repairs service

Percentage of residents who are satisfied with the service that Opendoor Homes’ Repairs Team have provided in their homes.

Monthly score: 100%
Year to date: 96%

100%

Percentage of residents who were satisfied that the repairs to their home were completed correctly the first time around

Satisfaction that the repair was completed right the first time

Percentage of residents who were satisfied that the repairs to their home were completed correctly the first time around.

Monthly score: 100%
Year to date: 93%

100%

The percentage of residents who are satisfied with the landlord services Opendoor Homes provides

Satisfaction with Opendoor Homes

The percentage of residents who are satisfied with the landlord services Opendoor Homes provides

Monthly score: 100%
Year to date: 80%

100%

Percentage of Opendoor Homes residents who are satisfied that their homes are safe and secure

My home is safe and secure

Percentage of Opendoor Homes residents who are satisfied that their homes are safe and secure

Monthly score: 10%
Year to date: 86%

100%

Percentage of residents who feel Opendoor Homes are easy to deal with

Opendoor homes are easy to deal with

Percentage of residents who feel Opendoor Homes are easy to deal with

Monthly score: 100%
Year to date: 78%

Performance – January 2022

admin — Tue, 15 Mar 2022 14:10:00 +0000

This page shows key performance information for the services Opendoor Homes provides to residents.

82%

Percentage of customer calls answered by the Customer Contact Team, Housing Options, Leasehold and Rents services

% of calls answered

Percentage of customer calls answered by the Customer Contact Team, Housing Options, Leasehold and Rents services

Monthly score: 81%
Year to date: 87%

86%

Percentage of emails responded to within the target period of five days

% of emails responded to in 5 days

Percentage of emails responded to within the target period of five days

Monthly score: 86%
Year to date: 82%

57%

Percentage of complaints responded to within the target period of ten days

% of complaints responded to within ten days

Percentage of complaints responded to within the target period of ten days

Monthly score: 57%
Year to date: 87%

No data

Percentage of residents who are satisfied with the service that Opendoor Homes’ Repairs Team have provided in their homes.

Satisfaction with the repairs service

Percentage of residents who are satisfied with the service that Opendoor Homes’ Repairs Team have provided in their homes.

Monthly score: No data
Year to date: 95%

No data

Percentage of residents who were satisfied that the repairs to their home were completed correctly the first time around

Satisfaction that the repair was completed right the first time

Percentage of residents who were satisfied that the repairs to their home were completed correctly the first time around.

Monthly score: No data
Year to date: 92%

50%

The percentage of residents who are satisfied with the landlord services Opendoor Homes provides

Satisfaction with Opendoor Homes

The percentage of residents who are satisfied with the landlord services Opendoor Homes provides

Monthly score: 50%
Year to date: 80%

67%

Percentage of Opendoor Homes residents who are satisfied that their homes are safe and secure

My home is safe and secure

Percentage of Opendoor Homes residents who are satisfied that their homes are safe and secure

Monthly score: 67%
Year to date: 85%

68%

Percentage of residents who feel Opendoor Homes are easy to deal with

Opendoor homes are easy to deal with

Percentage of residents who feel Opendoor Homes are easy to deal with

Monthly score: 68%
Year to date: 77%

Performance – December 2021

admin — Thu, 13 Jan 2022 11:06:08 +0000

This page shows key performance information for the services Opendoor Homes provides to residents.

85%

Percentage of customer calls answered by the Customer Contact Team, Housing Options, Leasehold and Rents services

% of calls answered

Percentage of customer calls answered by the Customer Contact Team, Housing Options, Leasehold and Rents services

86%

Percentage of emails responded to within the target period of five days

% of emails responded to in 5 days

Percentage of emails responded to within the target period of five days

100%

Percentage of complaints responded to within the target period of ten days

% of complaints responded to within ten days

Percentage of complaints responded to within the target period of ten days

67%

Percentage of residents who are satisfied with the service that Opendoor Homes’ Repairs Team have provided in their homes.

Satisfaction with the repairs service

Percentage of residents who are satisfied with the service that Opendoor Homes’ Repairs Team have provided in their homes.

67%

Percentage of residents who were satisfied that the repairs to their home were completed correctly the first time around

Satisfaction that the repair was completed right the first time

Percentage of residents who were satisfied that the repairs to their home were completed correctly the first time around.

82%

The percentage of residents who are satisfied with the landlord services Opendoor Homes provides

Satisfaction with Opendoor Homes

The percentage of residents who are satisfied with the landlord services Opendoor Homes provides

94%

Percentage of Opendoor Homes residents who are satisfied that their homes are safe and secure

My home is safe and secure

Percentage of Opendoor Homes residents who are satisfied that their homes are safe and secure

71%

Percentage of residents who feel Opendoor Homes are easy to deal with

Opendoor homes are easy to deal with

Percentage of residents who feel Opendoor Homes are easy to deal with

Performance – November 2021

admin — Thu, 13 Jan 2022 11:04:35 +0000

This page shows key performance information for the services Opendoor Homes provides to residents.

85%

Percentage of customer calls answered by the Customer Contact Team, Housing Options, Leasehold and Rents services

% of calls answered

Percentage of customer calls answered by the Customer Contact Team, Housing Options, Leasehold and Rents services

84%

Percentage of emails responded to within the target period of five days

% of emails responded to in 5 days

Percentage of emails responded to within the target period of five days

100%

Percentage of complaints responded to within the target period of ten days

% of complaints responded to within ten days

Percentage of complaints responded to within the target period of ten days

100%

Percentage of residents who are satisfied with the service that Opendoor Homes’ Repairs Team have provided in their homes.

Satisfaction with the repairs service

Percentage of residents who are satisfied with the service that Opendoor Homes’ Repairs Team have provided in their homes.

100%

Percentage of residents who were satisfied that the repairs to their home were completed correctly the first time around

Satisfaction that the repair was completed right the first time

Percentage of residents who were satisfied that the repairs to their home were completed correctly the first time around.

50%

The percentage of residents who are satisfied with the landlord services Opendoor Homes provides

Satisfaction with Opendoor Homes

The percentage of residents who are satisfied with the landlord services Opendoor Homes provides

79%

Percentage of Opendoor Homes residents who are satisfied that their homes are safe and secure

My home is safe and secure

Percentage of Opendoor Homes residents who are satisfied that their homes are safe and secure

79%

Percentage of residents who feel Opendoor Homes are easy to deal with

Opendoor homes are easy to deal with

Percentage of residents who feel Opendoor Homes are easy to deal with