Our Policies and Strategies

Our Policies

Title	Update Date	Download
Asbestos Management Policy	13 June 2025	Download
Accessible Communications Policy	11 June 2025	Download
Electrical Safety Policy	10 June 2025	Download
Legionella Management Policy	10 June 2025	Download
Lift Maintenance Policy	4 June 2025	Download
Advocacy and Representation Policy	27 May 2025	Download
Compensation, Financial Loss, and Remedies Policy	14 May 2025	Download
Gas Safety Policy	23 May 2025	Download
High Rise Residential Buildings – Resident Engagement Strategy	23 May 2025	Download
Mutual Exchange Policy	2 October 2024	Download
Domestic Abuse Policy	2 October 2024	Download
Data Protection Policy	12 July 2024	Download
Rechargeable Repairs Policy	17 June 2024	Download
Hoarding Policy	7 August 2023	Download
Neighbourhood Management Policy	3 April 2024	Download
Damp Mould and Condensation Policy	26 February 2024	Download
Records Retention and Disposal Policy	21 April 2023	Download
Safeguarding Policy	14 May 2025	Download
Vulnerable Tenants Policy	30 November 2022	Download
Petitions Policy	3 October 2022	Download
Equality, Diversity and Inclusion Strategy (2022-26)	1 August 2022	Download
Strategic Plan (2022-26)	28 October 2022	Download
Health and Safety Policy	10 June 2025	Download
Subject Access Request (SAR) Policy	26 October 2021	Download
Managing Unacceptable and Unreasonable Customer Behaviour Policy	4 June 2025	Download
Customer Expenses and Incentives Policy	14 May 2025	Download
Resident Involvement and Engagement Policy	16 April 2025	Download
Tenancy Policy	26 January 2021	Download
Former Tenant Arrears Policy	26 January 2021	Download
Anti-Social Behaviour and Hate Crime Policy	26 January 2021	Download
Equality Diversity and Inclusion Policy	9 July 2024	Download
Complaints and Compliments Policy	15 April 2025	Download
Fire Safety Policy	25 November 2020	Download
Reasonable Adjustments to Services Policy	28 May 2025	Download
Responsive Repairs Policy	3 June 2025	Download
Freedom of Information (FOI) and Environmental Information (EI) Requests Policy	31 August 2023	Download
Rent Setting Policy (Opendoor Homes)	25 November 2020	Download

Equality Impact Assessments

Title	Update Date	Download
Compensation & Financial Loss Policy Equality Impact Assessment	14 May 2025	Download
Rechargeable Repairs Policy EIA	17 June 2024	Download
Hoarding Policy – Rapid Equality Impact Assessment	7 August 2023	Download
Neighbourhood Management Policy – Equality Impact Assessment	13 June 2023	Download
Damp Mould and Condensation Policy – Equality Impact Assessment	7 June 2023	Download
Complaints and Compliments Policy Equality Impact Assessment	3 October 2022	Download
Managing Unacceptable and Unreasonable Customer Behaviour Policy EIA	4 June 2025	Download
Customer Expenses and Incentives Policy Review EIA	14 May 2025	Download
Resident Involvement and Engagement Policy EIA	26 January 2021	Download
Former Tenant Arrears Policy EIA	26 January 2021	Download
Anti Social Behaviour and Hate Crime Policy EIA	26 January 2021	Download
Equality Diversity and Inclusion Policy EIA	26 January 2021	Download
Responsive Repairs Policy EIA	25 November 2020	Download
Rent Setting Policy (ODH) Review EIA	25 November 2020	Download
Reasonable Adjustments to Services Policy EIA	25 November 2020	Download
Complaints and Compliments Policy EIA	25 November 2020	Download