Our Policies

Title
Gas Safety Policy
 5 February 2025 Download
High Rise Residential Buildings – Resident Engagement Strategy
 11 November 2024 Download
Mutual Exchange Policy
 2 October 2024 Download
Domestic Abuse Policy
 2 October 2024 Download
Data Protection Policy
 12 July 2024 Download
Rechargeable Repairs Policy
 17 June 2024 Download
Hoarding Policy
 7 August 2023 Download
Neighbourhood Management Policy
 3 April 2024 Download
Damp Mould and Condensation Policy
 26 February 2024 Download
Records Retention and Disposal Policy
 21 April 2023 Download
Safeguarding Policy
 4 April 2023 Download
Vulnerable Tenants Policy
 30 November 2022 Download
Petitions Policy
 3 October 2022 Download
Equality, Diversity and Inclusion Strategy (2022-26)
 1 August 2022 Download
Strategic Plan (2022-26)
 28 October 2022 Download
Health and Safety Policy
 7 April 2022 Download
Subject Access Request (SAR) Policy
 26 October 2021 Download
Managing Unacceptable and Unreasonable Customer Behaviour Policy
 10 August 2021 Download
Customer Expenses and Incentives Policy
 26 January 2021 Download
Resident Involvement and Engagement Policy
 26 January 2021 Download
Tenancy Policy
 26 January 2021 Download
Former Tenant Arrears Policy
 26 January 2021 Download
Anti-Social Behaviour and Hate Crime Policy
 26 January 2021 Download
Equality Diversity and Inclusion Policy
 9 July 2024 Download
Complaints and Compliments Policy
 28 March 2024 Download
Fire Safety Policy
 25 November 2020 Download
Reasonable Adjustments to Services Policy
 25 November 2020 Download
Responsive Repairs Policy
 25 November 2020 Download
Freedom of Information (FOI) and Environmental Information (EI) Requests Policy
 31 August 2023 Download
Rent Setting Policy (Opendoor Homes)
 25 November 2020 Download

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