As a customer of Opendoor Homes, you have the right to be involved in the management of your home to help us improve the services you receive. Your feedback helps us to understand what you expect from us, so we can shape and monitor our services to suit your needs.
- Opendoor Homes Resident Scrutiny Group – Previously known as the Opendoor Homes Service Champion Group, we have now transitioned into a Resident Scrutiny Group and are looking for more residents to have a greater influence on the way housing services are delivered. The Scrutiny Group will prioritise and focus on areas where there is low resident satisfaction, monitor the performance of housing services to ensure quality and a customer-focussed approach is in line with its service standards, make recommendations to the Opendoor Homes Board that contribute to improving performance, service delivery, and increase customer satisfaction.
We appreciate you will be committing valuable time to work with us, so we are providing a financial incentive of £75.00 for each ‘business’ meeting attended, which will be four times a year. Shorter and less formal meetings may also take place in between these meetings.
Click here to register your interest or call Deborah Beckford on 0208 359 5307 for more details.
You can download minutes for these meetings here:
- Opendoor Homes Involvement Group – Registering to be a part of the Opendoor Homes Resident Involvement Group will provide an opportunity to be invited to help us shape or improve a new or existing service. Customers may be invited to give their views, attend focus groups, or take part in surveys and/or consultations which may be financially incentivised. You will also receive regular updates about upcoming involvement opportunities, and community related news and information.Click here to register your interest.
To download a document containing the aims and objectives of the Opendoor Homes involvement Group, please click here.
- Focus Groups – Customers are selected at random to debate a certain topic or service and give their views. These are often required when we are reviewing a service and considering making changes. There a financial incentive for attending some of these groups.
- Resident Procurement Group – An exciting opportunity to be involved in appointing contractors who carry out a range of external repairs and improvements to our homes. Your Involvement will range from evaluating contractors’ proposals, being on an interview panel or monitoring the quality of their service. Full training and support is provided. Register your interest here.
- Four Million Homes programme – Provides free knowledge, guidance, training and regular free webinars on resident rights and how to stand up for them, how to deal with difficult landlords, how to form and get involved in resident groups and how to shape the services they pay for. Four Million Homes – Knowledge and action for change in social housing
Resident Involvement and Engagement Policy
For more information about The Barnet Group’s approach to involving and engaging residents download our Resident Involvement Policy (note – link will take you to the Barnet Homes website).