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As a customer of Opendoor Homes, you have the right to be involved in the management of your home to help us improve the services you receive. Your feedback helps us to understand what you expect from us, so we can shape and monitor our services to suit your needs
Opendoor Homes Involvement Group
Registering to be on this group will provide an opportunity to be invited to help us shape or improve an existing or new service. Customers are selected at random to attend focus groups, take part in surveys, debate a certain topic or service and give their views. These are often required when we are reviewing a service and considering making changes. There may also be a financial incentive in attending some of these groups. You can register your interest by completing the online form here.
To download a document containing the aims and objectives of the Resident Support Group please click here.
Opendoor Homes Community
Barnet is a great place to live, there are many opportunities in your area that you can get involved in, from volunteering to a local cause or Charity or being involved in a local group in your area. You may also have an interest in setting up a local community group or resident association. For advice, guidance or to know what opportunities are available in your local area please email us.
Work and skills
Opendoor Homes works with many partners that provide support to people looking for work or want to enhance their personal skills and development. We also offer a range of training program that supports you in getting involved. To find out more about employment and support on offer email BOOST. You can also visit the BOOST website at boostbarnet.org.
Resident Involvement and Engagement Policy
For more information about The Barnet Group’s approach to involving and engaging residents download our Resident Involvement and Engagement Policy (note – link will take you to the Barnet Homes website).
Covid-19 Community Recovery Fund
The Covid-19 Community Recovery Fund is now available. Click the link for more information Covid-19 Recovery Fund – Opendoor Homes
Contractor Selection
If you have an interest in how we appoint contractors to deliver services on our behalf, this opportunity might just be for you. Customers are called upon when we are looking at tenders for a new service contract or renewing an existing contract. Training for this role is provided.
Focus Groups
Registering to be on this group will provide an opportunity to be invited to help us shape or improve an existing or new service. Customers are selected at random to debate a certain topic or service and give their views. These are often required when we are reviewing a service and considering making changes. There may also be a financial incentive in attending some of these groups.
Resident Association
A Residents Associations is a group of local residents/leaseholders who represent the interests of everyone living in one of our homes, particular area or building managed by Barnet Homes. We provide training and support in setting up new and existing groups, including providing annual grants to registered associations.
Community Group
A Community Group consists of like-minded people in a local area and can include a number of different organisations such as the police, schools, faith-based organisations and local business that share the same interest in improving the area and bringing new services and opportunities into the community.
Mystery shopping
Residents take part in mystery shopping to quality check the services they receive. It is a very useful tool to understand if we are giving good customer service. If this is an area you are interested in we do provide training before undertaking the mystery shopping task.
Telephone Surveys
When carrying out telephone surveys we have found that residents sometimes communicate more honestly with other residents and can open up more freely about what works well and not so well with our services. It is an involvement offer that can be done from the comfort of your own home and we would offer a full briefing in preparation.
Gardening Clubs
Opendoor Homes’ Gardening Clubs bring neighbours together and help to build healthy communities. Our gardening clubs are open to all residents who do not have a private garden. An individual or a group of residents take ownership of an area in their communal garden and cultivate it. Our Gardening Clubs receive vouchers for plants and equipment, together with advice on gardening and aspects of health and safety. Members can have the opportunity to organise gardening projects and trips by applying for the Community Fund.
Become a member: If you are interested in becoming a member please send an email to Get.involved@opendoorhomes.org.
Work with us: If you have an interesting gardening-related project idea or know of any other opportunities that might be of interest for the Barnet Homes Gardening Club, we’d love to hear from you. Please send an email to Get.involved@opendoorhomes.org.
Finest Flowers Competition
In 2007, we launched The Finest Flowers Competition. It encourages Barnet Homes and Opendoor Homes residents to take pride in their private or shared communal gardens. Click here to for more information and to enter the competition online.
Resident Involvement and Engagement Policy
For more information about The Barnet Group’s approach to involving and engaging residents download our Resident Involvement and Engagement Policy.
Voicebox – Young people bringing about change
Are you under 18? Voicebox wants to hear from you!
This is an opportunity for young people to talk about issues affecting them in the community and share their experiences.
Would you like to see more activities and services in Barnet that are aimed at young people? Including mental health and wellbeing, sports, art, media or community safety?
Do you need more support and advice around staying safe online, finding out what to do in Barnet or how to join local groups and clubs near you?
How to take part in Voicebox:
- Follow us on Instagram @tbg_community1
- Like our Voicebox Instagram Post
- Drop us a DM telling us about what you would like to see in your community
All DMs received will receive an exclusive Voicebox T-Shirt for free!
Free online training and courses
Over the next year, we will be providing residents with the opportunity to take part in free online courses and virtual training sessions. This is a great opportunity to gain new skills and be actively involved in your community.
Click here to access more information, and to register to our next training!
Equality, Diversity and Inclusion
We celebrate different points of view and want to encourage a diverse group of residents who are representative of the community we serve to get involved and engage with us regardless of age, disability, gender or gender identity, ethnic origin or race, religion or belief, and sexual orientation.
We understand that some customers may, due to the nature of their disability, find it difficult to engage with us or access our services. We aim to ensure that all customers are provided with equal opportunities, and to that end we strive to comply with the requirements of the Equality Act 2010. Should you have a disability and require a particular adjustment to be made to allow you to fully participate or engage with us, please make this known to us so that we can consider your request, discuss your requirements with you, and reach an agreement.