The communal areas are in need of cleaning?
We ask all residents to be respectful of your neighbours, always clean up after yourselves and contact us via web form or call us on 0208 080 6586
How often is the caretaker supposed to attend the property? –
This will vary from site to site based on requirements. We will provide this data once confirmed.
Light timer needs to be changed?
Please get in contact with us so we can alert the caretaker. – Caretakers no longer do light timer changes this would need to go to repairs
Who is my Estate Services Manager?
To find out who your Estate Service Manager (ESM) is, you can call us on 0208 080 6586. This information will also be provided on the website and within the communal areas of the block.
When are the bins collected?
Bins are collected at different times and days of the week. For more information please visit https://www.barnet.gov.uk/citizen-home/rubbish-waste-and-recycling/household-recycling-and-waste/bin-collection-dates.html or call Barnet Council on 020 8359 4600
Can someone collect rubbish (Special Collections)?
To arrange for a special collection, contact Special Collections on 020 8359 5043.
Dangerous cleaning required e.g. Asbestos, Glass, Drug paraphernalia?
If you are aware of any dangerous cleaning required please call us on 0208 080 6586 or if you have any information of criminal activity call the police on 101.
Dog fouling around the block?
If it is your dog, please be vigilant and clean up after your pet. If you see fouling around the block contact us via web form or call us on 0208 080 6586
Human waste in communal areas?
If you see human waste in your block, report it immediately. Call us on 0208 080 6586
Need to access the intake cupboard?
If you need to gain access to the intake cupboard, please contact us via webform and provide the purpose, date and time of when you need to gain access.
Grounds maintenance e.g. Grass hasn’t been cut, bushes need to be trimmed?
This would fall under Opendoor Homes to resolve, please contact us via web form, email or call is on 0208 080 6586
Something stuck in the rubbish chute?
Get in contact with us and we will organise a caretaker to attend and clear the blockage.
Bin area/recycling needs cleaning?
Anything regarding bins contact Barnet Council on 020 8359 4600
Someone has been fly tipping?
Please report this by contacting us via webform