We have a duty to keep the structure of your home in good repair.

But tenants are expected to carry out some minor repairs themselves.

Repairs that are Opendoor Homes’ responsibility

We are responsible for maintaining:

a) The structure and exteriors of properties, including:

  • drains, gutters and pipes outside
  • footpaths and steps to properties
  • roofs and chimneys (though not sweeping chimneys)
  • outside walls, outside doors, windows sills and frames
  • the internal structure (such as walls and stairs)
  • Decorating the outside of the building.

b) Fittings, including:

  • Fittings in your home which supply water, gas, electricity and sanitation, including sinks, basins, baths and toilets
  • Fittings for water and heating that we supply.

c) Shared areas, including

  • entrances
  • halls
  • stairways
  • lifts
  • rubbish chutes and bins (including recycling bins)
  • communal TV aerials
  • communal lighting

Please take care of your home and report any significant faults to us as soon as possible.

Repairs that tenants are expected to carry out

As a tenant, you are responsible for:

  • internal decorations, minor cracks and small holes
  • clearing blocked kitchen sinks, wash hand basins or gullies
  • internal doors to match the existing design and performance , frames and skirting boards
  • fencing and gates, unless they bound a public walkway or highway
  • external door locks
  • replacing toilet seats and kitchen sink and wash hand basins plugs & chains
  • floor tiles and fireplace surrounds
  • fuses, resetting circuit breakers, fluorescent tubes and light bulbs
  • hooks, curtain poles and pelmets, shelves and fittings alike
  • draught excluders
  • window glass broken deliberately, or as a result of negligence
  • adjustments to doors after fitting new carpets
  • fitting your own electrical appliances, such as cookers or electric showers.  You must request landlord consent in the first instance before undertaking this work.
  • washing machine plumbing and electrical connections
  • any faults with your personal electrical appliances
  • wooden garden sheds
  • Any improvements or alterations you have made to the property of which you must inform the landlord before commencing any alterations.
  • Telephone lines and extensions within the property
  • Standalone satellite dishes separate from the communal tv system installed or cable TV and their connections

Please refer to your handbook, if your property is still within the 12 months defects period.

Recharges

We will need to charge you for the cost of the repair work, plus an administrative fee for managing the work, if:

  1. The resident causes an un-reasonable delay in repair works based on the priority of the repairs, that effect the structure of the building or neighbouring properties; puts the health and safety of residents at risk.
  2. Access is arranged but not provided to your property on more than one occasion
  3. Damage is caused due to resident neglect, friends or family of the resident, misuse, accidental or deliberate damage