Repairs FAQs

How do I report a repair online?

If you are an Opendoor Homes tenant, you can report a repair online by clicking here.

Can Opendoor Homes help with my repair?

Opendoor Homes has a duty to maintain and repair certain parts of your home, but tenants also have their own responsibilities. If you are a tenant, to find out who is responsible for what, click here.

Where is my stopcock?

A stopcock is a valve that regulates the flow of water or gas through a pipe to your home – it can quickly shut the water off if there is a leak. A stopcock has a handle like a tap, but without an outlet spout. It will be between two lengths of pipe, acting as a connector. You will usually find the stopcock for your home under the kitchen sink, but this is not always the case, especially in older properties. If you cannot find yours under the kitchen sink, please check this link for further information.

Am I allowed to make alterations to my property?

As a tenant, minor alterations to the decoration of your home are permitted, however, to make significant alterations to your home (e.g. kitchen upgrade) you must seek written permission from Opendoor Homes. If you make any amendments to your property without permission, you will be responsible for the costs associated with putting the property back to its original condition.

For the full list of alterations which may be permitted and those not permitted, click here. To ask permission to make a tenant alteration you must complete this form and email it to alterationspermission@barnethomes.org.

I have pest issues in my property, what should I do?

If you are a tenant and there are mice, rats, cockroaches, or pharaoh ants in your home, it is Opendoor Homes’ responsibility to deal with them. You can report the pest issue online here.

If you have an outdoor insect infestation of wasps, bees, garden ants or moths it is your responsibility to deal with it. For further information on pest control you can visit our website here.

Why is there a long wait for my repair to be fixed?

If you need to report a repair issue, we may not provide you with an appointment time immediately as we are currently experiencing issues with resourcing in our Repairs service. If this does happen, someone from our Repairs team or one of our repairs contractors will contact you at a later date to agree an appointment time with you. We thank you for your patience at this time.

My repair appointment is no longer suitable for me; how do I rearrange it?

If you have a repair appointment booked in which you need to rearrange, you can do this yourself by clicking on the link included in your repair confirmation SMS text message.

I need to report a repair, what are the different appointment slots available?

When booking a repair there are four appointment slots that we offer. These are:

• Morning – 8am to 12pm
• Afternoon – 12pm to 5pm
• School Run – 10am to 2pm
• All Day – 8am to 5pm

If you have been given a repair appointment and the slot offered is not suitable, you can click on the link included in your repair confirmation SMS text message and rearrange it yourself.

I no longer require my repair appointment; how can I cancel it?

If you have a repair appointment booked in which you need to cancel, please contact us by emailing customercare@opendoorhomes.org.

How will I know if my repair job has been passed to a subcontractor and how will I receive an appointment?

For larger jobs or if they require a specialist trade e.g. glazing, we may allocate the job to a subcontractor to complete. The subcontractor will contact you directly to arrange a pre-inspection before your repair takes place. Once the pre-inspection has been carried out, the subcontractor will then contact you again to arrange an appointment for them to attend your home and complete your repair. If the repair was for a larger piece of work, Opendoor Homes may contact you after the repair has been completed to arrange a post-inspection.

What are the current timeframes for repair jobs to be completed?