I reported a repair and want to make sure the contractor will attend
When booking a repair, we will agree an appointment date and time of when the contractor will can attend. If it is a specialist job e.g. roofing, we will provide you with an order number and timescale for when the contractor will contact you to arrange an appointment.
I had an operative attend but haven’t heard back about follow up works
Sometimes after the operative attends, additional work will need to be carried out in your property. If you need any information please contact us on 0208 080 6586.
I need to report a repair
We have a few ways of reporting a repair:
Online – Complete our webform
Phone – Call us on 0208 080 6586
Repairs that are my responsibility
Some repairs will fall into the category of “your responsibility”. Please visit our repairs webpage to find out more information.
I had an Operational Inspector (OI) attend and haven’t heard anything since
Work will often need to be raised after an OI has visited your property, and some jobs can take longer than others depending on severity or speciality. If you need any information please contact us on 0208 080 6586.
We need pests eradicated
Opendoor Homes only eradicate certain pests. Please check our repairs webpage for further information
When is my gas safety check?
Opendoor Homes is required by law to carry out a gas safety check, this will commence after the 12 months defects period. If would like any more information please call us on 0208 080 6586.
We have asbestos
If you suspect you have asbestos please call us on 0208 080 6586
Can I get the job reference number?
As soon as a repair order has been raised a reference number is generated and should be offered at the end of the call.
What is an emergency repair
Certain jobs are classified as an “emergency job” these are jobs that need to be done within our 24-hour policy? Please visit our timescale page for more information.
How do I report an emergency repair between 18:00-08:00 weekdays and at weekends?
Our contractors attend all out of hours emergency repairs. If you have an emergency repair out of hours please call 0208 080 6586
I need a heating/hot water repair
During the 12 months defects period, Bulgar will manage all heating and hot water repairs. Please call 0208 080 6586 if you have any issues.
I need to rebook/cancel an appointment
We understand sometimes you may need to reschedule appointments, if this occurs please call us on 0208 080 6586 or contact us via webform to rebook or cancel an appointment.