Report a repair
Before reporting a repair, we encourage you to check the responsibilities page. You can read Opendoor Homes’ full repairs policy here or the repairs policy quick guide.
We have produced an FAQ page with some of the answers to our most frequently asked questions about repairs. Please read these before contacting us as you may find the answer to your query here.
If you have a suspected gas leak, you should call the National Gas Emergency Service on 0800 111 999.
If you have a serious leak or flooding, you should call the fire brigade on 999.
What you can expect from our Repairs Service
Opendoor Homes is committed to:
- Aiming to complete repairs within the target timeframes.
- Using good quality materials to complete repairs.
- Trying to minimise the number of visits where possible.
- Making sure appointments for repairs and inspections are agreed with and are convenient for residents.
- Giving reasonable notice if we need to get into your home to inspect it or to carry out repairs to your home or a neighbouring home.
- Contacting you promptly if we need to rearrange or cancel a scheduled repair appointment.
- Making every effort to keep you informed of progress of your repair and contacting you if there are any delays or issues.
- Our operatives and subcontractors behaving appropriately while in your home, showing respect for both you and your belongings. This includes wearing shoe coverings, showing ID badges, not using foul language, and not playing loud music.
- Our operatives and subcontractors leaving the repair area in a tidy, safe, and secure manner. This includes taking away rubbish and using dust sheets to protect your home from dust or paint.
Always trying to contact you first in the rare instance there is an emergency (for example, a flood) and we need to get into your home straight away. If we cannot contact you, we can force our way in without giving you notice. We will secure the property and repair any damage if we have to force our way in.