Gas leaks can kill you. Please make sure you read the following advice.

What to do if you smell gas

If you smell gas call National Grid on 0800 111 999 free of charge at any time, day or night.

If you have difficulties hearing, the Minicom or Text phone number is 0800 371 787

  • don’t turn electric switches or appliances on or off
  • don’t use your mobile phone inside your home
  • don’t smoke or use naked flames
  • immediately turn off the incoming gas supply at the meter
  • open windows to allow the gas to escape
  • leave your home so that you are breathing natural air
  • Then contact Opendoor Homes so they can take any further action needed.

Keep gas appliances safe

Faulty appliances can give off poisonous carbon monoxide fumes. You can’t see or smell carbon monoxide gas, but it can kill.

Never:

  • cover an appliance or block any air vents
  • block or cover outside flues
  • block any fixed ventilation airbricks
  • interfere with your boiler or try to take its cover off
  • Use an appliance that may not be working properly.

Always:

  • get permission for any improvement that will affect a room containing a gas appliance
  • Report an appliance you think is not working properly.

Find out more about gas safety

For more advice about gas safety call us on 0208 080 6586

What to do if the CO alarm sounds

Residents should open all windows and doors and leave the property.

Contact National Grid and then report the issue to Opendoor Homes Customer Care Team.

Residents must test the CO alarm at least every 3 months to ensure that it is working this will help keep you safer in your home.

Carbon Monoxide is a colourless, odourless, highly, poisonous gas that is found in gas appliances, poor ventilation, poorly maintained, appliances not checked by a qualified engineer every 12 months can all cause CO to escape into your home. This can be extremely dangerous.

It can make you feel ill almost flu like symptoms:

  • Mild headaches
  • Fatigue
  • Nausea
  • Dizziness
  • Vomiting
  • Drowsiness

You should test your CO alarm is working and then request if you are concerned at all that a Bugler engineer attends and can carry out tests to ensure all is safe and working well.

Bugler

Bugler the developers and our approved gas contractors for both communal and domestic boilers. This means they are the contractors for the boilers on our estates.

Gas safety checks

The Gas Regulations specify a legal requirement for the landlord (Opendoor Homes) to carry out an annual gas safety check on the gas appliances in your home. We need to do this not only to meet the legal requirement, but also to ensure that the gas appliances are safe for you to use. This includes checking the full heating system including radiators and the boiler and a gas fire if you have one. We will also carry out a visual check on the appliances that are not owned by Opendoor Homes such as the gas cooker. In addition, we will test the CO alarm in your home and if you do not have one then the engineer at the time of the visit will fit one for you. You will then be issued with a Landlords Gas Safety Certificate (LGSR) by post within 28 days and one will be available to us immediate electronically. Gas safety checks will commence following the 12 months defects period.

What is a gas Carcass and information as to why we still need access even if you feel there is no gas in the property?

You may think that you have no gas on your home or do not use gas. We need to check the appliances if they are in use or not. Often you may have a dead gas supply to your property, or a gas meter that you may not use. These are known as gas carcasses in the gas industry and we need to still attend and ensure that a gas appliance has not been connected and that there are no other changes to the gas carcass since our last visit. This is a requirement under the gas regulations.

If we find an unsafe appliance

There may be occasion where the appliance is found unsafe and the engineer on site will applies the gas industry unsafe procedure and advisee of the next steps that will be taken. This could mean that they need to turn of the gas appliances for your safety; if this is what happens next will be explained to you.