Barnet Homes and Opendoor Homes are committed to providing homes where residents can live long and fulfilling lives. To ensure residents are safe and comfortable where they live, we are investing £2m to tackle damp and mould in properties. By thoroughly surveying our homes, we have a comprehensive record of residents who may have damp [...]
On the evening of Thursday 26 January 2023, 180 guests gathered at a gala dinner and dance to celebrate the winners of the Barnet Group Community Awards. The nominations for these awards have been submitted by Barnet Homes and Opendoor Homes residents, staff, voluntary and community partners from across Barnet who wanted to acknowledge those [...]
If you are struggling to pay your rent or need advice, please remember that our Income Collection Team is here to help you. We can support you with repayment plans, discretionary housing payments, welfare benefits, and hardship funds. We can also refer you to our inhouse welfare benefits advisors who can carry out further checks [...]
Coming soon The Barnet Group has recently been developing a number of new housing-related strategies and policies on the behalf of and in collaboration with Barnet Council. The council’s draft Housing Strategy, Homelessness and Rough Sleeping Strategy, and Tenancy Strategy, as well as its Housing Allocations Scheme, will first be reviewed by the Housing and [...]
As part of Opendoor Homes’ preparations for the introduction of the Regulator of Social Housing Tenant Satisfaction Measures (TSMs) which begin from April 2023, we need to increase the level of information we hold about our tenants’ protected characteristics, such as ethnicity and disability. Having good information about protected characteristics will help make sure that [...]
Between 1 October and 31 December 2022, Opendoor Homes received 12 Stage 1 complaints. Of these, three were escalated to Stage 2 of our process. We answered 92% of Stage 1 complaints within our target of 10 working days and 67% of Stage 2 complaints (one was answered late) within our target of 20 working [...]
We are sorry for the recent issues with our repairs service which have meant that many residents may have had a long wait for their repair appointment to be scheduled and their repair issue to be fully resolved. What has caused the issues? Since early January the Barnet Homes Repairs team has not had the [...]
How well are we doing? The Regulator of Social Housing (RSH) is creating a new system, called ‘Tenant Satisfaction Measures’, for assessing how well social housing landlords in England are doing at providing good quality homes and services. This new approach involves monitoring a range of standard satisfaction questions as well as key performance information, [...]
The Barnet Group’s Income Collection Service has been delivering innovative workshops for people who are struggling with cost of living increases. The sessions are interactive and engaging, and provide advice on how to make savings and how to budget, as well as looking at what further help may be available on benefits, grants and debt [...]
Barnet Council has been awarded £2.9m funding to improve the energy performance of the borough’s council homes, and help Barnet hit its target of becoming a Net Zero council by 2030 and Net Zero borough by 2042. The funding, from the government’s Social Housing Decarbonisation Fund, will help deliver fabric and heating system improvements in up [...]
