Your Home, Your Say Update July 2026

We remain committed to listening to residents and acting on the feedback and lived experiences shared about our housing services. We have now scheduled additional virtual meetings, led by members of our Senior Management Team, to provide updates on progress across the housing themes that matter most to you.

All meetings will all be held on Microsoft Teams between 6.30pm-8.00pm

  • Repairs and Gas Services – Thursday 10 September 2026
  • Housing, Estate Services and Anti-Social Behaviour – Thursday 22 October 2026
  • Treating you fairly and with respect, including communication and keeping you informed – Wednesday 2 December 2026
  • Safety in your home – Date tbc

To ensure you receive the most up‑to‑date information as meeting dates approach, please register your details on our Involvement Register here.  If you prefer, you can email get.involved@opendoorhomes.org  and we will send you a direct link to the meeting.

May 2026 update

On Thursday 28 May, tenants joined a virtual ‘unfiltered listening’ session with Opendoor Homes officers to share their lived experiences of living in an Opendoor home. Officers were keen to provide uninterrupted space for tenants to speak openly about our housing services. Tenants also shared the ‘one thing’ they would like us to do to improve their experience of our services.

You said

  • Ensure clean and safe communal areas, regular security checks, functional gates/locks, full CCTV coverage, and clear contact information for staff.
  • Address original build quality issues and protect parking and EV charging bays.
  • Complete repairs correctly the first time, with official inspection and sign-off. Keep residents informed about repair progress
  • Provide clear contact details, visible and named staff, honest communication, confirmation of complaints, and better promotion of meetings.
  • Treat tenants with respect, listen to concerns, provide honest explanations, and follow through on promises. Respond to all complaints with clear next steps

We did

Following on from the meeting, several coordinated actions have already been actioned across key service areas:

Anti-Social Behaviour (ASB)

A multi-agency walkabout was conducted at Redhill Court and the North Road Estate, involving the Police, LBB Highways, Ward Councillors, and the Community Safety Team (CST) A a joint action plan has been developed, with a focus on Increased visibility and presence from Housing, Community Safety and Police. There is also a need continue our partnership work with local organisations to address local issues.

Repairs and Estate Services

Work has been undertaken with the Head of Repairs to strengthen oversight and resident involvement. Housing Officers will now have access to review communal repair issues, ahead of and during estate inspections and increase in-person quality checks on repairs.

Opportunities are being explored for residents to report and review communal repairs directly through the development of a new customer portal

New Build and Design

Agreement has been made with our Head of New Build to increase tenant feedback and influence in future development programs.  As part of the planning process, architects will be required to engage with existing tenants living in one of our new-build properties.

Communication

We have updated the information screen at our Gracie House scheme, to include contact details for the Property Management Officer (PMO), Estate Services Manager and Customer Service. Information notices will be placed in all Opendoor Homes communal notice boards.

Parking

New parking restrictions signage including those for disabled badge holders and electric vehicles will be installed at:

  • Gracie House
  • Orinoco Court
  • Danetree Court

To download a copy of the minutes click here

Be kept informed of future meetings and events

Future listening events will be held throughout the year. To be kept up to date, click here to complete our involvement register to ensure you are invited.