At The Barnet Group, including Opendoor Homes, we believe everyone should be treated with dignity, respect, and fairness. That is why we have launched our new Equality, Diversity, and Inclusion (EDI) Strategy, setting out how we will make our services more inclusive, accessible, and responsive to the needs of our diverse communities over the next [...]
Opendoor Homes has launched its new Strategic Plan for 2026-2031, setting out how we will continue to provide safe, affordable, and high-quality homes for local people over the next five years. As we grow to more than 1,000 homes, our focus remains simple: delivering excellent services and making a positive difference to the lives of [...]
In August 2025, Opendoor Homes launched the ‘Knowing Our Tenants’ project to improve the information we hold about residents. Having accurate and up-to-date information helps us better understand residents' needs and provide more tailored services and support. What progress have we made? The table below shows the information we hold about lead Opendoor Homes tenants [...]
Yasmin, was living in emergency temporary accommodation in Edmonton for 2 ½ years with her two children. She moved into an Opendoor Homes new-build flat in Barnet in July 2020. Soon after, she joined the Opendoor Homes Resident Scrutiny Panel, and said of her experience, “It’s been beneficial to me to be on the panel [...]
We will shortly be changing the systems we use to manage calls and emails from residents as part of our commitment to improving your experience of our services. During this transition, you may notice that: Our telephone call queues and voice messages sound slightly different A new in-queue call back feature is available when you [...]
Your Home, Your Say Update July 2026 We remain committed to listening to residents and acting on the feedback and lived experiences shared about our housing services. We have now scheduled additional virtual meetings, led by members of our Senior Management Team, to provide updates on progress across the housing themes that matter most to [...]
The Community Engagement Team recently hosted an action-packed tour of Barnet, giving Resident Board members a front-row seat to the exciting changes happening across our community. The day kicked off with staff sharing the vision for the regeneration of the Grahame Park Estate, followed by a tour of the Longford Court refurbishment and the Lower Fosters Estate. The afternoon continued with a visit to Grange Estate in Finchley and a final stop at our Opendoor Homes properties at Gracie House. It was an incredibly successful day, leaving everyone encouraged by the progress across the borough. Resident Board member Janet, had this to say about the day, “The Borough Tour was insightful and well worth attending. It was [...]
At just 20 years old, Anjana has already achieved something remarkable: completing her apprenticeship, securing a full‑time role and helping hundreds of residents into work, all in less than two years. Anjana joined the Boost apprenticeship programme in October 2024, beginning a 14 month journey that combined hands‑on experience with formal learning. While completing her [...]
The Regulator of Social Housing’s Tenant Satisfaction Measures (TSMs) came into effect in April 2023. The TSMs are intended to help tenants to hold their landlords to account in areas that are important to them. There are 22 mandatory TSMs, 12 of which are based on perception surveys with a sample of tenants. For 2025-26 we re-commissioned an independent company [...]
Our Gardening Clubs bring neighbours together and contribute to building healthy communities. What do you enjoy most about gardening? You don’t think of anything else, you could have a bad day, but when you’re gardening it all goes out the window. I find it very relaxing and it’s good for my health. I want to [...]
