As part of The Barnet Group’s Customer Experience Strategy 2022-24, we committed to creating more opportunities to hear the voice of our residents on an ongoing basis. This includes holding focus groups and interviews more regularly to better understand customer experience and introducing Resident Service Champions. These Champions will give residents the opportunity to review [...]
Condensation is the water produced when moist air, vapour or steam meets a cold surface - such as windows, walls and floors and places with little air moving around. You can see it on bathroom mirrors when you bathe or shower. Black mould spots occur on damp surfaces where there is little movement of air [...]
Barnet Homes and Opendoor Homes are committed to providing homes where residents can live long and fulfilling lives. To ensure residents are safe and comfortable where they live, we are investing £2m to tackle damp and mould in properties. By thoroughly surveying our homes, we have a comprehensive record of residents who may have damp [...]
On the evening of Thursday 26 January 2023, 180 guests gathered at a gala dinner and dance to celebrate the winners of the Barnet Group Community Awards. The nominations for these awards have been submitted by Barnet Homes and Opendoor Homes residents, staff, voluntary and community partners from across Barnet who wanted to acknowledge those [...]
If you are struggling to pay your rent or need advice, please remember that our Income Collection Team is here to help you. We can support you with repayment plans, discretionary housing payments, welfare benefits, and hardship funds. We can also refer you to our inhouse welfare benefits advisors who can carry out further checks [...]
Coming soon The Barnet Group has recently been developing a number of new housing-related strategies and policies on the behalf of and in collaboration with Barnet Council. The council’s draft Housing Strategy, Homelessness and Rough Sleeping Strategy, and Tenancy Strategy, as well as its Housing Allocations Scheme, will first be reviewed by the Housing and [...]
As part of Opendoor Homes’ preparations for the introduction of the Regulator of Social Housing Tenant Satisfaction Measures (TSMs) which begin from April 2023, we need to increase the level of information we hold about our tenants’ protected characteristics, such as ethnicity and disability. Having good information about protected characteristics will help make sure that [...]
Between 1 October and 31 December 2022, Opendoor Homes received 12 Stage 1 complaints. Of these, three were escalated to Stage 2 of our process. We answered 92% of Stage 1 complaints within our target of 10 working days and 67% of Stage 2 complaints (one was answered late) within our target of 20 working [...]
We are sorry for the recent issues with our repairs service which have meant that many residents may have had a long wait for their repair appointment to be scheduled and their repair issue to be fully resolved. What has caused the issues? Since early January the Barnet Homes Repairs team has not had the [...]
How well are we doing? The Regulator of Social Housing (RSH) is creating a new system, called ‘Tenant Satisfaction Measures’, for assessing how well social housing landlords in England are doing at providing good quality homes and services. This new approach involves monitoring a range of standard satisfaction questions as well as key performance information, [...]
