This page shows key performance information for the services Opendoor Homes provides to residents.
82%
Percentage of customer calls answered by the Customer Contact Team, Housing Options, Leasehold and Rents services% of calls answered
Percentage of customer calls answered by the Customer Contact Team, Housing Options, Leasehold and Rents services
Monthly score: 81%
Year to date: 87%
86%
Percentage of emails responded to within the target period of five days% of emails responded to in 5 days
Percentage of emails responded to within the target period of five days
Monthly score: 86%
Year to date: 82%
83%
Percentage of complaints responded to within the target period of ten days% of complaints responded to within ten days
Percentage of complaints responded to within the target period of ten days
Monthly score: 83%
Year to date: 88%
100%
Percentage of residents who are satisfied with the service that Opendoor Homes’ Repairs Team have provided in their homes.Satisfaction with the repairs service
Percentage of residents who are satisfied with the service that Opendoor Homes’ Repairs Team have provided in their homes.
Monthly score: 100%
Year to date: 96%
100%
Percentage of residents who were satisfied that the repairs to their home were completed correctly the first time aroundSatisfaction that the repair was completed right the first time
Percentage of residents who were satisfied that the repairs to their home were completed correctly the first time around.
Monthly score: 100%
Year to date: 93%
100%
The percentage of residents who are satisfied with the landlord services Opendoor Homes providesSatisfaction with Opendoor Homes
The percentage of residents who are satisfied with the landlord services Opendoor Homes provides
Monthly score: 100%
Year to date: 80%
100%
Percentage of Opendoor Homes residents who are satisfied that their homes are safe and secureMy home is safe and secure
Percentage of Opendoor Homes residents who are satisfied that their homes are safe and secure
Monthly score: 10%
Year to date: 86%
100%
Percentage of residents who feel Opendoor Homes are easy to deal withOpendoor homes are easy to deal with
Percentage of residents who feel Opendoor Homes are easy to deal with
Monthly score: 100%
Year to date: 78%