What survey?
Opendoor Homes has commissioned Acuity, a market research company who specialise in the social housing sector, to carry out telephone surveys with our tenants. The survey is a general satisfaction survey (perception survey) asking tenants what they think about their home and the services provided by Opendoor Homes. The questions are based on the new Tenants Satisfaction Measures introduced by the Regulator of Social Housing in April 2023.
Who are Acuity?
Acuity Research and Practice (Acuity) provide resident satisfaction surveys and benchmarking services, helping housing providers to improve services and engage with their residents through an understanding of satisfaction, performance and profiling data. They have been providing consultancy services to the social housing sector for over 25 years.
Who will be contacted?
Acuity will contact Opendoor Homes tenants by telephone in October and November 2024. The survey should take approximately eight minutes to complete.
What number to look out for?
If you receive a call from Acuity the number displayed will be 020 3807 7406, Acuity will only make calls between the hours of 9:00am and 20:00pm Monday to Friday and between the hours of 10.00am and 18:00pm on Saturdays. Interviewers will allow the telephone to ring for a minimum of 25 seconds, or until a voicemail system kicks in, to ensure customers with mobility issues are given sufficient time to get to the phone.