What survey?
The Barnet Group has commissioned Acuity, a market research company who specialise in the social housing sector, to carry out a telephone surveys with Opendoor Homes tenants. The survey is a general satisfaction survey (perception survey) asking tenants what they think about their home and the services provided by Opendoor Homes. The questions are based on the new Tenants Satisfaction Measures introduced by the Regulator of Social Housing this year.
Who are Acuity?
Acuity Research & Practice (Acuity) provide resident satisfaction surveys and benchmarking services, helping housing providers to improve services and engage with their residents through an understanding of satisfaction, performance and profiling data. They have been providing consultancy services to the social housing sector for over 24 years.
Who will be contacted?
Acuity will contact Opendoor Homes tenants by telephone in November and December 2023. The survey should take approximately 8 minutes to complete.
What number to look out for?
If you received a call from Acuity the number displayed will be 01273 093939, which is a Brighton Area code. Acuity only make calls between the hours of 9am and 8pm Monday to Friday and between the hours of 10am and 6pm on Saturday. Interviewers allow the telephone to ring for a minimum of 25 seconds, or until a voice mail system kicks in, to ensure customers with mobility issues are given sufficient time to get to the phone.