Publication Scheme
Under the Social Tenant Access to Information Requirements (STAIRs), Opendoor Homes tenants have new rights to access information regarding the management of their homes and services. This includes information on repairs, health and safety issues, and landlord performance.
To make it easier to find information we publish, we have arranged links to this information below using the STAIRs classifications:
- Names and roles of senior leaders can be found here: Our Executive Team
- Names of our board members can be found here: Our Board
- Our organisational structure chart can be found here: Our Organisation
- Key information and meeting reports of our Board can be found here: Board Papers
- Our decision-making policies can be found here: Policies
- Information about how we prioritise complaints can be found here: Complaints and compliments
- Information about tenant involvement opportunities can be found here: Involvement Opportunities and on our dedicated Engagement Hub.
- Minutes from tenant involvement meetings can be found here: Involvement Opportunities
- We regularly publish how money is raised and used, including service charge breakdowns, grants, contracts, and value for money under in our annual accounts here: Annual Reports and Financial Accounts
- We also publish spending information in an accessible way in our Annual Reports for Residents here: Plans and Reports
- Information on planned maintenance programmes can be found here: Major works
- Information on building safety can be found here: X and The Barnet Group Building Safety
- Information on damp and mould can be found here: Damp, condensation and mould and condensation.
- Our Asset Management Strategy can be found here: Strategies
- Information on retrofitting and decarbonisation can be found here:
- Information on stock condition surveys can be found here:
- *We regularly share a range of information on our performance on our website here: Performance. This includes:
- Tenant Satisfaction Measures results annually.
- Annual Complaints Performance and Service Improvement reports
- Quarterly complaints performance and You Said…We Did
- Performance information in Board reports can be found here: Board Papers (external link to Barnet Group website)
- Information about performance can also be found here: Plans and Reports. This includes:
- Annual Reports for Residents
- Equality, Diversity, and Inclusion annual reports
- Social value reports
- Information about Regulator of Social Housing inspection outcomes can be found here: Social Housing Regulation
- News items including media releases can be found here: News
We aim to provide effective guidance and support for all our customers.
- The Your Home section includes information about:
- Alterations
- Electrics
- Electrical vehicle chargers
- Fire safety
- Gas safety
- Insurance
- Moving in
- Plumbing
- Water leaks
- Right to manage
- Security
- The Your Neighbourhood section includes information about:
- Anti-social behaviour
- Communal areas
- Domestic violence
- Estate services
- Estate inspections
- Caretaking
- Grounds maintenance
- The Rent & Money section includes information about:
- Benefits and budgeting
- Council tax
- Debt advice
- Energy saving
- Food banks
- Rent FAQs
- Service charges
- Universal credit
- Ways to pay
- Online balance checks portal
- The Repairs section includes information about:
- Reporting a repair
- Repairs priorities and target timeframes
- Appointments
- Responsibilities for tenant repairs
- Reporting damp and mould
- Condensation
- Fencing
- Flooring
- Helpful DIY tips
- Major works
- Repairs FAQs
- Pest control
- The Your tenancy section includes information about:
- Your tenancy
- Moving home
- Right to Acquire
- The Get involved section includes information about:
- Involvement opportunities
- Resident Scrutiny Group
- Social value and community investment
- Children and young people
- Community awards
- Community Chest fund
- Employment and training
- Information about building safety can also be found here: X and The Barnet Group Building Safety
- Information about our approach to handling complaints can be found here: Complaints and compliments
- Information about our Customer Care Principles and Customer Behaviour Charter can be found here: Customer Care Principles and Customer Behaviour Charter
- Information about our Customer Service Standards can be found here: Customer Service Standards
- Information about personal data can be found here: Personal data
We publish information held in registers required by law, and other key lists and registers relating to the management of social housing. These include:
- Governance and corporate registers
- Register of Board Members: Our Board
- Register of Declared Interests: Register of Declared Interests
- Gifts and Hospitality Register: available on request
- Policy register: Policies
- Buildings and safety registers
- Higher-Risk Building information:
- Fire Risk Assessment programme and status register:
- Asbestos register arrangements:
- Water hygiene / legionella risk assessment programme:
- Lift inspection register:
- Gas safety compliance register:
- Electrical safety inspection programme:
- High-rise residential buildings: Find a high-rise residential building [external website]
- Housing management registers
- Stock condition survey programme:
- Planned maintenance programme:
- Major works programme: Major works
- Retrofit / decarbonisation programme:
- Estate inspections programme: Estate Inspections
- Service and performance registers
- Complaints performance publications: Performance
- Ombudsman determinations: Decisions Archive – Housing Ombudsman [external website]
- Regulatory notices or judgements: Social Housing Regulation and Regulatory judgements – A to Z list of landlords [external website]
- Tenant Satisfaction Measures: Performance
- Our policies and strategies relating to the management of social housing can be found here: Policies and Strategies